Sorry for our delay in getting review comments to you. In a word, your assistance was excellent.
Daily itinerary comprehensively detailed arrangements, accommodations and background information for each day. We appreciated that you readily accommodated our plans to alter the itinerary slightly with longer stays in Catania and Syracuse.
Our tour director Francesco Mignemi answered all our questions, communicated easily and well, and was spot on time every time. Our arranged guide for the hike on Mount Etna (Vincenzo) like Francesco was excellent in every way – informed, articulate and passionate about the volcano.
Daily hiking instruction sheets were concise and clear. We quickly became confident with only one or two missed turns (our fault). We found the pictures, distance measurements and elevation data very helpful.
Accommodations were as promised – good quality in pleasant surroundings.
All in all, we rate the services as 9.5/10. It doesn’t get much better than that!
Regards and thanks,
Dianne & Ian